Eligibility Specialist - Part-Time
Job Summary
Are you looking for meaningful work?
Interested in making a difference in your community?
Join our Sherburne County Health & Human Services team!
For current and experienced Eligibility Specialists we offer a flexible schedule along with the opportunity for hybrid work (in office/work from home) with a negotiable starting salary.
Our Eligibility workers determine eligibility of State and Federal public assistance programs in Sherburne County and provide case management by assisting individuals and families in re-establishing and maintaining stability, self-sufficiency, and independence; by providing services and information on programs available, community resources to enhance people's economic, physical and emotional health; and to meet basic needs for individuals, families, children, elderly and disabled clients.
Our Mission: The mission of Sherburne County Health and Human Services (SCHHS) is to promote and protect the health, safety, well-being, and self-sufficiency of Sherburne County residents.
Our Vision: It is the intent of the organization to provide human service programs to the residents of Sherburne County, designed to protect and enhance the lives of vulnerable populations (such as the developmentally disabled, children in need of protective services, vulnerable adults, mentally ill, and others).
This position is located at the Government Center in Elk River, MN. Our regular business hours are Monday-Friday 8:00am-4:30pm, though the department provides staff with flexibility in effort to strive for a desired work/life balance. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity.
Learn more about our workplace culture and a brief overview of our employee benefits.
Essential Duties and Responsibilities
These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.
Intake and Eligibility Determinations:
Determine initial eligibility and continuing eligibility for public assistance programs by conducting in-person interviews; collecting and analyzing factual and sensitive data; verifying income, assets, household composition and other eligibility criteria as mandated by the Federal, State and County rules and regulations.
Ongoing Case Management:
Act on client information received via phone calls, correspondence, and computer interfaces regarding ongoing eligibility. All work must be prioritized by daily, weekly, and monthly duties to coincide with deadlines established by state programs while remaining flexible for client appointments and emergencies.
Minimum Qualifications
Education and Experience**: High School Diploma/GED and successful completion of the MN State College Public Welfare Financial Worker program plus 1 year of clerical experience or experience working directly with the public.
OR
High School Diploma/GED and 4 years of experience working with the public in a customer service-related field or equivalent education plus work experience.
2 years of experience determining any public assistance programs including Supplemental Nutritional Assistance Program (SNAP), Cash Assistance Programs (GA, MSA, MFIP, DWP), Housing Support or Medical Assistance
**Long Term Care Eligibility Specialist requires other state certifications, as well.
Preferred Experience Beyond Minimum Qualifications:
- Previous experience working with and/or approving public assistance programs within a city, county, state, or federal human services department .
- Previous experience processing Long Term Care Medical Assistance applications and ongoing case maintenance.
- Direct customer service with the public.
- Critical thinking skills.
- Strong communication skills over the phone and in person.
- Bilingual.
- Ability to understand continuously evolving procedures and policies.
Ability to use the following computer information systems:
- Zingtree (interactive decision tree software)
- Finesse
- Compass
- MEC2 (Minnesota Electronic Child Care System)
- METS (Minnesota Eligibility Technology System)
- SSIS (Social Services Information System)
- MMIS (Medicaid Management Information System)
- MAXIS (MAXIS is the name of the computer system used by state and county workers to determine eligibility for public assistance and health care)
- CaseWorks (information platform for managing content, processes, and cases)
- AdobeSign (e-signature application)
- Microsoft Office, particularly:
- SharePoint
- Word
- Excel
- PowerPoint
Desirable Knowledge, Skills, and Abilities
- Knowledge of Federal and State structure, rules and policies governing Income Maintenance Programs.
- Ability to analyze problems and assist in establishing procedures for their resolution.
- Ability to organize and prioritize work in a timely manner.
- Ability to effectively communicate verbally and in writing.
- Ability to make objective decisions.
- Ability to interpret complex rules and policies as they apply to programs.
- Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
- Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
- Develops respectful and cooperative working relationships with co-workers.
- Informs immediate supervisor of all-important matters pertaining to assigned job responsibilities.
- Seeks opportunities for further personal growth and development.
- Represents the County in a professional manner to all internal and external contacts when doing the County's business.
- Complies with all rules and policies in order to maintain a safe work environment.
Union: Teamsters
Number of Vacancies: 1
Hours of Work: This position has a usual work schedule of 20 hours per week between the hours of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include occasional evening and weekend hours. There is opportunity for a flexible schedule and hybrid work environment (in office/work from home) after successful completion of training period.
Interviews: Selected candidates that apply by October 6th will be notified via email the week of October 6th to self-schedule 10-minute phone interviews that are expected to take place on October 9th. Second interviews will take place on October 17th, for those selected to move on to next step.
Typical Working Environment:
- The primary responsibilities for this position will be performed approximately 100% of the time indoors.
- Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. Office visits may expose employee to unsanitary conditions, communicable illnesses, infrequent exposure to health hazards, unpredictable and/or unsafe environments.
- Potential exposure to verbal abuse and threats from hostile, frustrated clients and may include unpredictable situations.
- May include some offsite work for community outreach.
- Extensive Computer Usage
- Must be able to exert very moderate physical effort in light work, typically involving some combination of kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (15-25 pounds).
- Extensive computer and telephone use, repetitive and full range of motion.
Employer
Sherburne County
Address
Sherburne County Government Center
13880 Business Center Drive NW
Elk River, Minnesota, 55330-1692
Phone
763-765-3001
Website
http://www.co.sherburne.mn.us
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